Contact
Talk to us
Email is the only way to reach us, and it reaches a person rather than a queue. We answer every message, usually within one business day.
Monday to Friday, 9am–6pm Pacific time. Messages sent over a weekend are picked up on Monday morning.
What to include
About an order
Your order number and the email you ordered with. If something arrived damaged, attach photographs of the piece and of the outer carton — it saves a round trip and lets us replace it immediately.
About a lamp
The model name. Tell us the surface it is going on and we will say whether the proportions work — the shade is usually wider than people expect.
Two that match
Ask before you order. Painting varies between pieces, and we can pick a close-matching pair for a bedside or a console if we know in advance.
Before you write
Shipping times, returns, bulbs, sizes and what the lamps are made of are all answered on the FAQ and Care & Materials. If the answer is there you will have it faster than we can type it.
Please do not send card numbers or payment details by email. We cannot use them and will ask you to delete the message.
Or use the form
It arrives in the same inbox. Leave us an email address we can reply to.